FAQs
Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please contact us.
Frequently Asked Questions
Small-batch coffee roasting offers a multitude of benefits for both roasters and coffee enthusiasts. By roasting smaller quantities of beans, roasters can exercise greater control over the roasting process, leading to a more consistent and flavorful cup of coffee. This precision allows for careful monitoring of temperature and time, ensuring that each bean is roasted to its optimal level and preserving its unique flavor profile. Additionally, small-batch roasting enables roasters to experiment with different roast profiles and bean origins, resulting in a wider variety of coffee experiences. Furthermore, small-batch roasting often prioritizes freshness, as beans are roasted in smaller quantities and consumed more quickly, ensuring that the coffee reaches consumers at its peak flavor. This commitment to quality and freshness ultimately enhances the overall coffee-drinking experience.
To keep coffee fresh, store it in an airtight, opaque container in a cool, dark place like a pantry, away from direct sunlight and heat sources; this means avoiding the fridge and prioritizing a container that blocks light and seals tightly to prevent air exposure, which is the biggest factor in degrading coffee flavor.
Roma Kawa started in 2006. The company’s origins trace back to a small-scale 1-pound roaster. Today, they operate a state-of-the-art 60-kilo roasting facility. Through years of experience and unwavering commitment to quality, they consistently deliver coffee roasted to the highest standards.
If your coffee hasn’t shipped yet, you can contact us to change your order. Kindly contact us immediately, as we promptly begin processing orders, any changes must be made within one hour of receiving your confirmation email.
Shipping & Returns
We ship our coffee all over the United States.
Shipping costs will be calculated at checkout based on your order’s weight, size, destination, and delivery speed needed. All orders over $50 shipping within the contiguous US qualify for free shipping.
As soon as we receive your order, we’ll start processing it right away! Your coffee will typically be shipped within 3 business days.Please note, we’re closed on weekends and most holidays. Orders placed during these times will be processed the next business day. You’ll receive an email update once your coffee is on its way to you.
In general, domestic shipments typically take 2-4 days to arrive.
We currently do not ship internationally.
1) Coffee Freshness and Returns: Due to the perishable nature of coffee, we cannot accept returns on coffee orders.
2) However, we’re committed to your satisfaction.
If you have any issues with your order, such as errors, dissatisfaction, brewing questions, or quality concerns, please contact our expert Customer Service team. They’re ready to assist you.
3) Non-Coffee Merchandise Exchanges:
We’re happy to exchange non-coffee merchandise within 30 days of purchase. To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging. Before returning an item, please contact our Customer Service team so we can coordinate the return process.
4) Our mailing address for returns is:
Roma Kawa Coffee
1688 Industrial Park Dr. NW
Bagley, MN 56621
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier. Otherwise, please call us and we will be happy to help you solve the problem. Call: 218-694-3099
Subscriptions
On our website, create an account by using your email and creating a password. You can manage subscriptions, change your delivery address, and track your orders here.
Customize your shipping options during checkout by selecting the speed and delivery type that best suits your needs.
Want to change your subscription? Simply log in to your account, head to the Subscriptions section, and click ‘Edit’ on your plan.
We prioritize the freshness of our coffee and the health of our planet. To achieve this balance, we currently use a plastic/foil bag for shipping. While this packaging protects your coffee, we recognize its environmental impact. We’re dedicated to finding more sustainable solutions and will share updates as they arise.
To incentivize new subscribers, we occasionally offer limited-time promo codes for a one-time discount on the initial subscription order. Please note that these codes are not applicable to subscription renewal orders. All renewal orders enjoy a consistent 15% discount, providing a sustainable and affordable way to receive your coffee.
You can modify your subscription preferences by logging into your account on our website.
Want to change your subscription? Simply log in to your account, head to the Subscriptions section, and click ‘Edit’ on your plan.
If your package hasn’t arrived, please check the carriers tracking information to see if there is any updated information that would affect your delivery. Otherwise, please call us and we will be happy to help you solve the problem.
Get your favorite coffee delivered to your door and save 15%, but subscriptions will not automatically ship free. We offer free standard shipping for orders over $50. If the coffee(s) you choose to subscribe to total $50 or more, they will ship free. Otherwise, standard shipping rates apply and will be added to your recurring total.
You can modify your subscription preferences by logging into your account on our website.
Fundraisers
Contact us today to discuss your options and start the process to raising funds for your organization or event. Call: 218-694-3099
Wholesale Accounts
Contact us today to see if your business qualifies for wholesale pricing. We would love to partner with you. Call: 218-694-3099